return policy

Return & Refund Policy

Last Updated: May 2026

At MindRushClips, every product is made specifically for you after your order is placed. Because our products are custom-made on demand, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or changes of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we will gladly replace it at no additional cost.

To request a replacement, please contact us within 30 days of receiving your order and include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

Once approved, a replacement will be sent free of charge.

Lost Packages

If your package appears lost in transit, please contact us within 30 days of the estimated delivery date.

We will work with the shipping carrier and our fulfillment partner to investigate the issue and arrange a replacement when appropriate.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address provided during checkout, additional shipping charges may apply before the order can be reshipped.

Size Exchanges

Please review our size charts carefully before placing your order.

Because each item is produced specifically for your order, we do not offer free size exchanges.

Order Cancellations

Orders enter production quickly after purchase.

If you need to cancel or modify an order, please contact us immediately. Once production has begun, changes or cancellations may no longer be possible.

Refunds

Refunds are only issued for:

  • Damaged products
  • Manufacturing defects
  • Incorrect items received

Refunds are not provided for:

  • Buyer’s remorse
  • Incorrect size selection
  • Shipping delays outside our control
  • Minor color variations between screen displays and printed products

Contact Us

If you experience any issue with your order, please contact us at:

Email: mindrushclips@gmail.com

We are committed to making things right whenever a mistake occurs and appreciate your support of MindRushClips.